Effective Date: [21-07-2023]
Thank you for choosing Atelange India Pvt Ltd (“Atelange,” “we,” “our,” or “us”). This Return, Refund, and Cancellation Policy outlines the terms and conditions regarding returns, refunds, and order cancellations for products purchased through our website, www.atelange.com (the “Website”). By placing an order, you agree to comply with the terms stated below. If you do not agree with any part of this policy, please refrain from placing an order.
Return Policy:
We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with your order, you may request a return within [number] days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Return Process:
To initiate a return, please follow these steps:
a. Contact our customer support team at [email address] to request a Return Authorization (RA) number.
b. Pack the item securely in its original packaging along with any accessories or documentation included.
c. Clearly write the RA number on the outside of the package.
d. Ship the package to the address provided by our customer support team.
Refund Policy:
Once we receive and inspect the returned item, we will process your refund. Refunds will be issued using the original payment method used during the purchase. Please note that shipping charges are non-refundable, and you will be responsible for the return shipping costs unless the return is due to our error or a defective product.
Cancellations:
You may cancel your order before it is shipped. To cancel your order, please contact our customer support team as soon as possible. If your order has already been shipped, you will need to request a return following the procedures outlined in our Return Policy.
Non-Returnable Items:
Certain items are not eligible for return, including but not limited to:
Custom-made or personalized items.
Earrings or other intimate jewellery for hygiene reasons.
Items with obvious signs of use or damage.
Items purchased during clearance or promotional sales.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within [number] days of delivery. We will arrange for a replacement or a refund, depending on your preference and product availability.
Processing Time:
Refunds and return processing times may vary depending on the payment method and the circumstances of the return. We will make every effort to process your refund as quickly as possible.
Exchanges:
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined in our Return Policy and place a new order for the desired item.
For any questions or concerns regarding our Return, Refund, and Cancellation Policy or to initiate a return, please contact us at Support@atelange.com .
Thank you for shopping at Atelange India Pvt Ltd. We hope you enjoy your experience with us!