Effective Date: [21-07-2023]
Thank you for choosing Atelange India Pvt Ltd (“Atelange,” “we,” “our,” or “us”). This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of our products when you place an order through our website, www.atelange.com (the “Website”). By placing an order, you agree to comply with the terms stated below. If you do not agree with any part of this Shipping Policy, please refrain from placing an order.
Shipping Destinations:
We currently offer shipping to select locations within INDIA . If your location is not within our shipping destinations, you will be notified during the checkout process.
Shipping Methods and Delivery Time:
We utilize reputable shipping carriers to ensure timely and secure delivery of your order. The estimated delivery time and shipping cost will be displayed at checkout based on your shipping address and chosen shipping method.
Order Processing:
Orders are typically processed within 7-10 , excluding weekends and public holidays. Please note that processing times may vary during peak seasons or promotional periods.
Shipping Charges:
Shipping charges are calculated based on the weight, size, and shipping destination of your order. The shipping cost will be displayed during the checkout process for your review before finalizing your purchase.
Tracking Information:
Once your order is shipped, you will receive an email notification containing tracking details. You can use this information to track the status of your delivery on the shipping carrier’s website.
Delayed or Lost Shipments:
While we make every effort to ensure prompt delivery, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions or customs inspections. If you believe your shipment is significantly delayed or lost, please contact our customer support team, and we will assist you in resolving the issue.
Customs Duties and Taxes:
For international orders, please be aware that customs duties, taxes, or import fees may apply depending on your country’s regulations. These additional charges are the responsibility of the recipient and are not included in the purchase price or shipping cost.
Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We will not be held responsible for delays or non-delivery due to incorrect or incomplete shipping information.
Change of Shipping Address:
If you need to change the shipping address after placing an order, please contact our customer support team immediately. We will make every effort to accommodate the request if the order has not been shipped yet.
Failed Delivery Attempts:
If the shipping carrier attempts delivery but is unsuccessful, they may leave a notice for you to reschedule delivery or pick up the package from a local pick-up point. It is your responsibility to follow up with the carrier in such cases.
For any questions or concerns regarding our Shipping Policy or shipping-related inquiries, please contact us at Support@atelange.com .
Thank you for choosing Atelange India Pvt Ltd. We hope you enjoy your shopping experience with us!